Our CARE Dialog™ program enables high-touch coaching with high-tech systems to deliver the industry’s most respected care management program. We coach your members and their dependents across 65 conditions, including chronic conditions, and offer our unique decision support program to help individuals facing high stakes treatment options, such as elective surgery.
Through our unique approach, we engage more members per population than anyone else in the industry, and demonstrate real value for your investment. Our results and our member satisfaction rates prove that our approach works.
- Targeted engagement and outreach that is tailored to your members and their families
- 86% of members feel better about their health plan who offered the program(1)
Our CARE Dialog™
program includes: - Intelligent coaching. Our coaches build real relationships with people in unscripted conversations. We coach the whole person and their family across 65 conditions – and we help them understand their conditions and symptoms, and how to better care for themselves, so they can avoid the emergency room and hospital admissions whenever possible.
- Intelligent care system. We turn your data into action generating patient profiles, interactive alerts, and individual care and coaching priorities from over 2,500 facts and clinical rules.
- Intelligent population analysis. We identify and engage members who could benefit most. Our analytics and reporting help you consider the financial risk reflected in misuse of healthcare, costly, unproven tests and procedures, and lifestyle-risks – all at the same time.
Engagement that leads the industry, and the results to back it up - In a comparison of 8 vendors, our program had the highest engagement rates, beating the next best player by 6% and the worst by 21%
- 94% of members would recommend our coaching program to a friend
- Demonstrable ROI
- 5-10% reduced hospital admissions
Conditions supported
(1) Internal member survey data
> Contact us to learn how we can help your health plan.