A partnership that delivers

Health Dialog partners with each client to develop a personalized and flexible engagement that delivers the precise combination of services that satisfy the unique needs of each population. Our partnerships have achieved some remarkable results across a variety of settings—reducing hospitalizations, emergency room visits, and specialist services, and delivering significant savings. Our measurable results include:

Satisfied Consumers

  • 95% of individuals were satisfied with our Health Coaches’ knowledge of their condition1
  • 91% of individuals would recommend the program to family and friends2

Appropriate ER Redirection

  • 68% of individuals calling our Nurse Line were appropriately redirected from the ER to a less emergent level of care3

Lower Medical Costs and Utilization

A study published in the New England Journal of Medicine showed that our programs:

  • Reduced medical and pharmacy costs by $7.96 PMPM4
  • Reduced hospital admissions by over 10%5

A study conducted by Group Health and published in Health Affairs analyzed results from the use of our Shared Decision Making tools:

  • Knee replacement surgeries declined by 38% after 18 months6
  • Hip replacement surgeries declined by 26% after 18 months7
  • 12-21% lowers costs after 6 months8

A study published in Health Affairs analyzed results from the use of our shared decision making techniques and tools as part of our enhanced Chronic Care Management program:

  • 12.5% fewer hospital admissions9
  • 9.9% fewer preference-sensitive surgeries10
  • 20.9% fewer preference-sensitive heart surgeries11


  1. Analysis of Health Dialog’s book of business for 12 months ending December 31, 2014.
  2. Ibid.
  3. Ibid.
  4. “A Randomized Trial of a Telephone Care-Management Strategy,” New England Journal of Medicine, 2010
  5. Ibid.
  6. ”Introducing Decision Aids At Group Health Was Linked To Sharply Lower Hip And Knee Surgery Rates And Costs,” Health Affairs, 2012
  7. Ibid.
  8. Ibid.
  9. ”Enhanced Support For Shared Decision Making Reduced Costs Of Care For Patients With Preference-Sensitive Conditions,” Health Affairs, 2013.
  10. Ibid.
  11. Ibid.

Have questions about our results?