Philosophy

It’s all about personalized health management support

Our philosophy is simple: we provide truly personalized population health management support services that address the unique needs of every individual. Health Dialog’s consumer engagement programs, multi-channel health coaching, and shared decision making tools are designed to deliver the right intervention to the right patient at the right time. At the core of our philosophy is our Care Pathways framework, which enables a deeper stratification of the population and a better understanding of every individual’s clinical needs.

What is Care Pathways?

Traditional disease management programs stratify populations based on high-level risk indicators and place a greater emphasis on managing the conditions of the top 20% of the population that drives 80% of the costs. Wellness programs, in turn, are used to support and engage patients classified as low-risk and low-cost, but the long-term benefits of these programs are often difficult to track. 

Our Care Pathways framework is different. We dig deeper to stratify populations based on clinically-relevant disease trajectories that track an individual’s or population’s progression along a specific condition pathway. This framework guides the development of our analytics, which leverage more than 10 years of member data. Our Care Pathways analytics enable us to accurately place individuals at every stage of a condition—including well, at-risk, pre-diagnostic, onset, early progressive, and late progressive, critical, sentinel, and recovery stages. Every stage of the Care Pathway represents a key point of a condition that can benefit from specific engagement, coaching, and education strategies.

 

Care Pathways Framework

Based on this framework, our coaching programs are tailored to address an individual’s full spectrum of healthcare management needs and not just one specific disease state. The result is a clinical intervention strategy that emphasizes truly individualized health engagement that is focused on maintaining the health of every individual at every stage and reducing progression into the condition’s higher-risk, higher-cost stages.