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Health Dialog Extends Collaboration with Nationally Ranked Health Plan

Multi-year agreement includes disease management, health risk assessment and HEDIS support for CDPHP, NCQA-ranked as one of the best health plans in the country

BOSTON, Mass. – January 20, 2015 – Health Dialog, a leading provider of population health management solutions, announced today a multi-year agreement with CDPHP, a New York-based health plan that recently received the National Committee for Quality Assurance’s (NCQA) highest ratings for quality care. Under the terms of the agreement, Health Dialog will provide its award-winning solutions for disease management, health risk assessment, and HEDIS® support to CDPHP’s more than 450,000 members. The relationship extends an existing collaboration of nearly a decade, which was designed to help CDPHP members make good healthcare decisions based on the best medical evidence available.

Under the agreement, Health Dialog will continue to work with CDPHP to provide patients with one of the most complete approaches to disease management. CDPHP members will have access to Health Dialog’s complete library of shared decision making aids, one-on-one health coaching and personalized wellness initiatives. Combined, these programs give CDPHP members comprehensive support along the path to better health. Data from a Health Dialog member satisfaction study show that improved learning combined with interactive and collaborative discussion with both a health coach and the treating physician can help patients make better healthcare decisions suited to personal values and lifestyle.

“CDPHP health plans are among the highest rated in the country because we are committed to providing innovative services that help our members reach their health goals,” said Tracy Langlais, Vice President of Medical Affairs Operations at CDPHP. “We’re proud to once again partner with Heath Dialog as we work to further the CDPHP mission of better health, better care and lower costs.”

Health Dialog’s disease management offerings focus on providing patients with the resources and support needed to change behaviors and manage chronic conditions. Through the continued relationship, Health Dialog will offer CDPHP members:

  • Access to Registered Nurse Health Coaches specializing in behavior change. These nurse coaches provide the decision support and knowledge that allow health plans to address member barriers and improve care while lowering costs.
  • Access to award-winning decision aids to help educate patients and their families about managing their conditions and symptoms.
  • HEDIS support and sophisticated analytics to build and implement a strategy for improving HEDIS scores on a range of measures. The HEDIS program also supports the health plan efforts to meet CAHPS® Health Plan Survey scores. Both programs consist of three key program components – identification, outreach, and direct health coach intervention support.

“We applaud CDPHP’s success in becoming one of the highest ranked health plans in the country,” said Web Golinkin, Chief Executive Officer at Health Dialog. “We’re pleased to have been a part of that success for nearly a decade and look forward to continuing our collaboration as CDPHP evolves as a model for all health plans.”

About Health Dialog:

Health Dialog Services Corporation is a leading provider of population health management solutions. The company works with the nation’s largest third-party payers, employers and providers – as well as Health Dialog’s parent company, Rite Aid – to improve the health and wellness of their members, employees, patients and customers while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’s Stars ratings. Health Dialog’s unique capabilities include data analytics, a multi-media coaching platform, and a 24/7 nurse line. For more information, visit

About CDPHP®

Established in 1984, CDPHP is a physician-founded, member-focused and community-based not-for-profit health plan that offers high-quality affordable health insurance plans to members in 24 counties throughout New York.