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Health Dialog Receives NCQA Certification for 24/7 Nurse Line

Certification demonstrates company’s continued commitment to high quality member-level support.

BOSTON, Mass. – September 17, 2014 – Health Dialog today announced that its 24/7 Nurse Line has received its two-year certification by the National Committee for Quality Assurance (NCQA) under the Health Information Products (HIP) certification process. The Health Dialog program has been awarded certification every year it has applied, continuing to demonstrate the company’s commitment to delivering the highest quality 24/7 Nurse Line program.

“Earning NCQA’s HIP Certification demonstrates that an organization has expertise in gathering and disseminating healthcare information for health plan members,” said Kathleen C. Mudd, Vice President, Product Delivery, NCQA. “Health Dialog is to be commended for being one of the first organizations in the nation to be reviewed for these services.”

The NCQA HIP certification process is a quality assessment program that health plans can use to evaluate organizations that develop and provide content, tools, and services addressed in one or more of the certification options. It is governed by NCQA’s rigorous Standards for Certification and developed with the assistance of representatives from the industry, as well as input from health plans. The process evaluates a HIP organization’s management of various aspects of its data collection, system operations, and the process it uses to continuously improve the services it provides.

“Health Dialog is committed to providing high-quality programs and solutions and NCQA certification is an important benchmark for ensuring we continue to do just that,” said David Barlow, SVP of Operations for Health Dialog.

NCQA is a private, non-profit organization dedicated to improving healthcare quality. NCQA accredits and certifies a wide range of healthcare organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing healthcare quality information for consumers, purchasers, healthcare providers, and researchers.

For further details on the scope of the review, visit

About Health Dialog:

Health Dialog is a leading provider of healthcare analytics and decision support. The firm is a wholly-owned subsidiary of Rite Aid Corporation (NYSE: RAD). Health Dialog helps health plans, employers, and physician groups improve healthcare quality while reducing overall costs. Company offerings include health coaching for medical decisions, chronic conditions, and wellness; population analytic solutions; and consulting services. Health Dialog helps individuals participate in their own healthcare decisions, develop more effective relationships with their physicians, and live longer, healthier, happier lives. For more information, visit