Shared Decision Making Solutions

Shared Decision Making Solutions and Services to Guide Individuals to Select Their Own Best Healthcare Options

Shared decision making encourages physicians and patients to collaborate on treatment decisions, often leading to improved patient satisfaction and a reduction in unnecessary higher-cost options. Health Dialog’s shared decision making solution empowers patients to manage their care and make informed decisions on a range of conditions, such as knee and hip osteoarthritis, back pain, cancer, cardiovascular disease, and more. We combine analytics, health coaching, and award-winning decision aids to support patients in their decision making process and drive measurable cost savings for our clients.

Components of the shared decision making program include:

  • Proprietary healthcare analytics to identify patients in a treatment window who are likely to face a preference-sensitive condition decision in the near future
  • Engagement by Health Coaches trained in shared decision making principles who proactively reach out to patients to offer information and support
  • Award-winning decision aids that explain treatment and care choices and help members work with their doctors to make decisions about their healthcare—available in DVD, print, and online formats

Health Dialog clients can deploy the full shared decision making program or choose to license only the print and online decision aids.

Award-winning decision aids

Health Dialog’s library of shared decision making videos, print, and online materials cover topics such as managing chronic back pain and diabetes, and treatment choices for prostate cancer and hip osteoarthritis.

These decision aids are based on current medical research and provide information in easy-to-understand language and visuals. Each video features real patients explaining how and why they made their treatments decisions. All of our decision aids are regularly reviewed and revised for clinical accuracy by Harvard Medical School doctors.

To learn more about our shared decision making content, check out the sample clips below.


An independent study conducted by Group Health and published in Health Affairs, titled “Introducing Decision Aids At Group Health Was Linked To Sharply Lower Hip And Knee Surgery Rates And Costs,” analyzed results from the use of Health Dialog’s Shared Decision Making tools. 

Results from the study include:

  • Knee replacement surgeries declined by 38%
  • Hip replacement surgeries declined by 26%
  • Costs declined by 12-21%



Conflict of Interest Policy: Health Dialog requests that all reviewers provide information regarding potential conflicts of interest. Conflicts of interest are situations in which an individual's professional judgment may be influenced by his or her (or a family member's) financial, professional, or other personal considerations. This can stem from business relationships, consulting agreements, research funding, and the like. Disclosures are carefully reviewed and if any of a reviewer’s disclosures suggest a conflict of interest, Health Dialog works with Harvard Medical School to determine whether to proceed with the selected reviewer.

Editorial Policy: Health Dialog maintains the highest level of editorial integrity in development of its decision aids, with the aim of providing unbiased and evidence-based materials that provide a balanced view of care, treatment, or test options. Health Dialog’s content development team is free from any commercial or personal interests that might influence development of the decision aid materials.



Have questions about our Shared Decision Making tools?