Providers

Reaching patients across the care continuum

As the healthcare industry moves from a volume-based model to a value-based model, providers need to implement total population health management programs and adopt new ways to help patients with chronic conditions stay healthy and avoid costly hospital visits.

Health Dialog is the right partner for this effort. Whether you're an ACO, a patient-centered medical home, or another at-risk provider, we help you improve population health and reduce costs with our personalized patient engagement programs, multi-channel health coaching, and award-winning shared decision making tools.

An approach that complements your population health program

At Health Dialog, our analytical and clinical experts have built a framework that enables us to stratify populations into targeted segments, with an emphasis on truly understanding each patient’s clinical needs, future risks, likely behaviors, and receptivity to change. We then further stratify these segments, or cohorts, based on a patient’s conditions, behavior patterns, age, socioeconomic factors, geographic location, language, culture, purchasing decisions, access to technology, and more.

By developing this deep understanding of the population, we are better able to assess a patient’s health status and more accurately predict future risks and outcomes. This insight guides the development of patient engagement strategies and tools that enable you to deliver results in value-based or performance-based contracts.

Our total population health management services combine:

  • Powerful analytics to identify population risk and to prioritize patients based on actionable opportunities that drive both short- and long-term outcomes
  • Engagement and awareness campaigns that keep patients informed about—and attentive to—their health needs
  • In-person or telephone health coaching campaigns delivered by registered nurses with an average of 13 years of clinical experience; we combine clinical support and behavior change techniques that effectively augment and reinforce your care plan for each patient
  • 24/7 inbound telephonic access to our registered nurses, enabling patients to call and get a swift response to their urgent, acute, and home-care needs
  • Health content and shared decision making tools that help patients prepare for provider visits and empower each patient, together with their providers, make decisions about their health needs and treatment options
  • Value-added services at Rite Aid pharmacies that augment your treatment plan for each patient, including wellness programs and face-to-face sessions with our Care Coaches

Our total population health management services for providers include: