24/7 Nurse Line

Live, 24/7 nurse line support whenever it's needed

Health Dialog’s years of experience has taught us that no form of health support is more effective or meaningful to people than a direct, person-to-person interaction with a trained professional. That's why we staff our Nurse Line with highly-trained, experienced Health Coaches. We don’t employ a callback service—our Health Coaches are available to answer calls 24/7.

Our program, which is available as a stand-alone service or as part of our Chronic Care Management program, delivers symptom check support for urgent, acute, and home care needs and is designed to seamlessly integrate with a health plan or provider’s existing resources. Our Health Coaches are experts in transferring knowledge, promoting appropriate use of healthcare resources, and driving behavior change.

Because we are a wholly-owned subsidiary of Rite Aid Corporation, we provide further access to participants at local Rite Aid pharmacies. People without phone access can ask a pharmacist for assistance in connecting with our nurses, and private consultation rooms are available in many locations.

Components of our 24/7 Nurse Line program include:

  • 24/7 access to a live person, never a callback system
  • Staffed by registered nurses licensed in all 50 states and D.C. and with an average of 13  years of experience
  • Program awareness campaigns via phone, mail, email, or text
  • Secure access via phone, email, or web chat
  • A library of health education materials written at the 6th and 8th grade levels
  • Seamless integration with health plan, provider, and community resources
  • Comprehensive reporting packages and member satisfaction surveys

Multicultural services and features

  • Expertise in educating and engaging diverse populations
  • Bilingual Spanish-speaking Health Coaches
  • Bilingual health education content
  • Live interpretation service in over than 200 languages