Shared Decision Making

Guiding individuals to select their own best options

A key tenet of the Affordable Care Act, shared decision making encourages physicians and patients to collaborate on treatment decisions, often leading to improved patient satisfaction and a reduction in unnecessary higher-cost options. Health Dialog’s shared decision making solution empowers patients to manage their care and make informed decisions on a range of conditions, such as knee and hip osteoarthritis, back pain, cancer, cardiovascular disease, and more. We combine analytics, health coaching, and award-winning decision aids to support patients in their decision making process and drive measurable cost savings for our clients.

Components of the shared decision making program include:

  • Proprietary analytics to identify patients in a treatment window who are likely to face a preference-sensitive condition decision in the near future
  • Engagement by Health Coaches trained in shared decision making principles who proactively reach out to patients to offer information and support
  • Award-winning decision aids that explain treatment and care choices and help members work with their doctors to make decisions about their healthcare—available in DVD, print, and online formats

Health Dialog clients can deploy the full shared decision making program or choose to license only the print and online decision aids.

Award-winning decision aids

Health Dialog’s library of shared decision making videos, print, and online materials covers 38 titles, including topics such as managing chronic back pain and diabetes, and treatment choices for prostate cancer and hip osteoarthritis.

Health Dialog decision aids:

Health Dialog decision aids are based on current medical research and provide information in easy to understand language and visuals. Each video features real patients explaining how and why they made their treatments decisions. All our decision aids are regularly reviewed and revised for clinical accuracy by Harvard Medical School doctors.

To learn more about our shared decision making content, check out the sample clips below.


An independent study conducted by Group Health and published in Health Affairs, titled “Introducing Decision Aids At Group Health Was Linked To Sharply Lower Hip And Knee Surgery Rates And Costs,” analyzed results from the use of Health Dialog’s Shared Decision Making tools. 

Results from the study include:

  • Knee replacement surgeries declined by 38%  after 18 months
  • Hip replacement surgeries declined by 26%  after 18 months
  • Costs declined by 12-21% after 6 months